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Delivery Information

 

Local Delivery

Certain manufacturers disallow mail order for their products, however a local delivery may be possible.

We offer a local delivery service for a large number of our products. After your order has been placed, a member of the Hifi Gear team will contact you to arrange a convenient date and time for your local, personal delivery.

Please contact us on 01432 354921, info@hifigear.co.uk or via our social media pages @HifiGear for more details

 

Custom Furniture & Stand Orders

The majority of furniture orders are custom built to order in your exact specification, due to variations in size, type & finish we do not keep custom furniture in stock as standard. Although we do keep a wide variety of speaker stands in stock, for immediate dispatch. Please call us on 01432 354921 for further details or to check stock.

Delivery times can vary depending on the manufacturer and products ordered, for this reason, please contact us for an estimated delivery date before placing your order. Most custom furniture orders are completed within 4 to 6 weeks from the date of order, although this may be significantly quicker, or sometimes longer, and is unfortunately out of our control. 

Please also note, custom furniture orders cannot be returned or refunded as they are built to order in your chosen specification. For more details please see our FAQ page.

 

UK Delivery

Providing your item is in stock, the order is usually dispatched within 24 hours. Please remember that postage and packing is completely free for orders over £100*. Out of stock items will be dispatched as soon as they become available, out of stock items can take between 4 to 21 days for dispatch.

Deliveries usually take 1-3 working days. The majority of orders are sent via our couriers'; DPD Local on a next-day-delivery service. To provide the best possible tracking information throughout the delivery if you provide us with a mobile phone number and email address you will receive an estimated one hour delivery time slot on the day of delivery. You can also download the 'Your DPD' app to your smartphone or tablet for the best tracking experience. Occasionally smaller, low value or light-weight items may be posted using Royal Mail Recorded or Royal Mail Special Delivery.

Saturday and Sunday delivery can be selected at the checkout for eligible regions, please note any orders for Saturday or Sunday delivery must be placed by 3pm on Friday so they can be collected by the courier in time. Please note the couriers do not collect on a Saturday or Sunday so these orders must be dispatched by Friday. To be sure the item you wish to order is in stock for a Saturday or Sunday delivery please contact us on 01432 354921 or sales@hifigear.co.uk and we will be happy to check the latest stock for you.

Once your product has been dispatched, you will be notified via email and sent a unique consignment number, you can use this number at www.dpdlocal.co.uk to check the status of your delivery. If you have provided a mobile telephone number, DPD's Predict service will notify you by text (and email) of a one-hour delivery window. If the window they suggest is inconvenient, you can change the date of delivery to a later one via text or email. We also highly recommend downloading the 'Your DPD' app to your smartphone or tablet for the best tracking.

*We ship free of charge to mainland UK addresses, excluding the Scottish Highlands or 'Out-Of-Reach' Scottish locations. Please consult the post-codes below to see if your location falls within this category. If you are still unsure, please contact us on 01432 354921. We also ship to Northern Ireland, Channel Islands, Scilly Isles, Scottish Isles and Scottish Highlands, however, delivery to these locations will incur a charge and can only be sent via a 2-day service.

Shipping Costs Mainland UK (Next-Day) Offshore/Out-of-reach (2-day)Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands/Islands, Scilly Islands Republic of Ireland (2-day)
Under £100 Orders £9.99 £12.50 £15.00
Over £100 Orders FREE £19.99 £29.99
Surcharge Orders £50.00 £69.99 £79.99
Saturday Delivery £12.99 N/A N/A
Sunday Delivery £12.99 N/A N/A

 

Postcodes exempt from the free delivery service include:

Scottish Highlands Post Codes: AB30-38, AB41-42, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH15-26, PH31-41, PH49-50
Islands Post Codes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Northern Ireland: All BT postcodes
Channel Islands Post Codes: JE, GY
Scilly Isles Post Codes: TR21, TR22, TR23, TR24, TR25